A Review of USAA Car Insurance, Policy Options & Military Benefits

USAA car insurance company is one of the best auto insurance companies on the market, with cheap rates and multiple coverage options.  We review everything you need to know about USAA, from average USAA car insurance rates to USAA’s customer service ratings.

Read on to see if USAA is right for your car insurance needs. If you want to find cheap car insurance today, enter your ZIP code in our free quote tool to get quotes from companies in your area.

USAA Auto Insurance Rates

Many military personnel rely on USAA auto insurance for auto coverage. USAA is one of the best car insurance options for veterans and military. 

Today, United Services Automobile Association (USAA) routinely rings in at either the 5th or 6th largest car insurance provider in the country (alternating that position with Farmers) with direct premiums approaching $8 billion.

Note: As illustrated above, USAA can offer quotes from 2 to 10% lower than the average premium for a 30-year-old driver. When I compared quotes side-by-side for any driver, no matter the circumstances, USAA was able to beat each competitor 90 percent of the time.

USAA can boast membership and participation by more than 90% of currently active military service personnel.

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Maintaining its focus on the men and women who serve or who have served our country and their families, USAA requires certain membership conditions for drivers to access car insurance through them.

Read more: How to Find the Best Auto Insurance for Veterans

Membership in USAA (and therefore access to its products and services) is limited to:

Active, retired, and honorably separated officers and enlisted personnel of the U.S. military

Officer candidates in commissioning programs (Academy, ROTC, OCS/OTS)

Note: As illustrated above, I compared USAA with a direct competitor and credit scores. I compared each credit score from poor (350) to excellent (800).  Every time USAA was able to offer the same coverage for less price. This is good to know if you have poor credit.

Adult children of USAA members who have or had a USAA auto or property insurance policy (children under the age of 18 can be added to a parent or legal guardian’s policy and after they turn 18).

Separate policies can be purchased for them, or they can remain on a parent or guardian’s policy until they turn 25 or 26.

Depending on the state where they live and drive and in some circumstances or a full-time student).

Widows, widowers, and former spouses of USAA members have or had a USAA auto or property insurance policy while married.

And USAA does recognize same-sex marriages and legally recognized partnerships for this eligibility requirement.

USAA Products Available to the General Public

There are certain USAA products, including investments, financial planning services, and life insurance products available to the general public.

Note: Illustrated above is the average cost of a premium by price for USAA, Farmers, and Allstate. I compared a 20-year-old driver, a family of three, and a 50-year-old driver. Farmers and Allstate are 10% to 30% more expensive than USAA’s price in each instance.

USAA Auto Insurance Rates by Violation Compared to Competitors

Below is a table comparing USAA’s average premium to national competitors by price.

I have included a speeding ticket, reckless driving, DUI, and an automobile accident with less than $1,000 and greater than $1,000 in damage.

Violation*	USAA Premium	Farmers	Allstate	Liberty Mutual
Speeding ticket	$1,206	$1,265	$1,476	$1,532
Reckless driving	$1,447	$1,578	$1,654	$1,711
DUI/DWI	$1,951	$2,132	$2,321	$2,539
At-fault accident (damage < $1,000)	$1,032	$1,121	$1,237	$1,411
At-fault accident (damage > $1,000)	$1,332	$1,417	$1,538	$1,699

*Your rates can vary depending on the state you reside in.

USAA Policy Options

USAA is licensed to offer car insurance in all 50 states, the District of Columbia, and our territorial land.

It also offers unique coverage for established military outposts where service personnel are on extended deployment.

Drivers and car owners can build USAA policies using most of the standard coverage options, including:

– Bodily injury liability coverage

– Property damage liability coverage

– Collision coverage

– Comprehensive coverage

– Personal injury protection (PIP) coverage

– Medial payments & extended benefits coverage

– Uninsured/underinsured motorist bodily injury coverage

– Uninsured/underinsured motorist property damage coverage

– Roadside assistance

– Rental reimbursement

– Accident forgiveness

While USAA does not, generally speaking, offer GAP car insurance or loan/lease payoff options, it does offer that endorsement for drivers and car owners who live in the state of Washington.

If you have a loan on your vehicle you can ask if the finance company offers GAP insurance.

Note: Illustrated above is the average premium from USAA for a teenage driver. And up to a 50-year-old driver. In each instance, USAA offered quotes from 6% to 25% lower than a direct competitor such as Farmers or Allstate.

They are also routinely reviewing and upgrading the coverage options they can offer state-by-state.

It’s always a good idea to check in with them from time to time to see what is available in your state.

USAA Generous Discounts

By focusing on a targeted group (military personnel and their families), USAA can maintain solid control over the prices and premiums it has to charge its members.

Even beyond the generous rates members will find, USAA offers an impressive range of discounts that members can apply to reduce their annual premium.

While not all discounts will be available in every state, USAA members can apply for discounts on premium for their car insurance coverage.

Below I have outlined common discounts offered by USAA, which I compared to three other top auto insurance companies – Allstate, Farmers, and Liberty Mutual. 

Discount	USAA	Allstate	Farmers	Liberty Mutual
Multiple Policies	✔	✔	✔	✔
Multiple Vehicles	✔	✔	✔	✔
Good Student	✔	✔	✔	✔
Anti-Lock Brake System				✔
Air Bags	✔	✔		✔
Anti-Theft Device(s)	✔	✔	✔	✔
Defensive Driver	✔	✔
Good Driver	✔	✔	✔	✔
Student Away at School		✔		✔
Green Vehicles		✔
Affinity Membership Alum	✔	✔
Advanced Purchase
Pay in Full	✔			✔
New Vehicle	✔		✔
eSign or ePay	✔		✔
Annual Mileage	✔	✔	✔	✔
Military	✔		✔
Homeowner	✔			✔

You can receive a special discount if you are classified as a safe driver with Safepilot (learn more: A Comprehensive USAA Safepilot Insurance Review). USAA members can also receive discounts of up to 90% off standard premium if they store a car.

This is a key part of their additional coverage for service men and women, especially if storage is due to a deployment or other military-related event.

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USAA Has Excellent Ratings

While joining USAA has its own incentives as an organization that supports our servicemen, women, and their families, insurance for drivers is one key feature for their members.

The consistent high marks earned by USAA are other impressive reasons to consider them for your insurance and financial investment needs.

Industry	Rating*	Value
NAIC	Complaint Index Rating	.88
J.D. Power	Claims Satisfaction Rating	5
A.M. Best	Financial Strength Rating	A++ (Superior)
Moody's Investors Service	Financial Strength Rating	Aaa (Exceptional, highest of 21 possible ratings)
Standard & Poor's	Financial Strength Rating	AA+ (Very Strong, second highest of 21 possible ratings)

*Current as of January 2020

While USAA is much more than an insurance company, combined ratings from A.M. Best and Standard & Poor’s give USAA a perfect score of 100. Customer satisfaction ratings for the company are always high.

The only other major insurance company in the country to earn that rating is Amica.

J.D. Powers & Associates has a five-point scale they use to rate companies, and USAA has earned a five-point rating for several years in a row.

A nationwide survey of state insurance commissioners and departments indicates that few people have complaints about USAA.

The company earns a 4.9 ranking in a consumer complaint survey where 5 is the highest mark given.

The higher the mark, the fewer the complaints from consumers.

If you or your relatives have served this country as a member of the armed services, you owe yourself the opportunity to get some of the best and most affordable coverage you can buy.

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